Help Centre – Philippines
Whether you are brand new to the platform or a returning player who hit a snag, this FAQ page covers the most common questions about tongits plus — from account setup and deposits to betting rules, fish games, and responsible gaming. Browse by category below or scroll through all answers at your own pace.
Our support team is available around the clock for players across the Philippines. Reach us directly at:
Create an AccountAccount & Registration
Everything you need to know about creating and managing your account, from first sign-up to logging back in on a new device anywhere in the Philippines.
Creating a tongits plus account is free and takes only a few minutes on any device in the Philippines. Head to the Register page, fill in your personal details including your name, email address, and preferred password, then submit the form. You will receive a verification message to confirm your contact details before your account is fully activated. Once verified, you can log in immediately and start exploring the full game lobby, sports betting markets, and fish shooting tables. Make sure the information you provide is accurate, as it will be used for account verification and any future withdrawal requests.
Yes, you must be at least 21 years old to register and play on tongits plus, in line with Philippine gaming regulations. This age requirement applies to all players regardless of the game type — whether you are betting on sports, playing fish shooting games, or accessing the casino-style game lobby. During registration, you will be asked to confirm that you meet the minimum age requirement. Accounts found to belong to underage players will be suspended immediately and any funds held will be handled in accordance with our Terms and Conditions. We take responsible gaming seriously and encourage all players to review our Responsible Gaming page.
No, each player is permitted to hold only one active tongits plus account at any given time. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have accidentally created a duplicate account, please contact our support team at [email protected] as soon as possible so the issue can be resolved without affecting your primary account. Our system actively monitors for duplicate registrations to protect the fairness of the platform for all players in the Philippines. If you are having trouble accessing your existing account, use the password reset option on the Login page rather than creating a new one.
If you have forgotten your password, go to the Login page and look for the password reset option below the login form. Enter the email address or mobile number linked to your tongits plus account and a reset link or verification code will be sent to you promptly. Follow the instructions in the message to set a new password and regain access to your account. Make sure your new password is strong — use a mix of letters, numbers, and symbols — and avoid reusing passwords from other platforms. If you no longer have access to your registered contact details, email our support team at [email protected] for manual account recovery assistance.
Deposits & Payments
All deposits on tongits plus are processed in PHP. Here are the most common questions from Filipino players about topping up their balance and understanding how payments work on the platform.
tongits plus accepts a range of payment methods that are widely used across the Philippines, including popular e-wallets, online banking transfers, and over-the-counter payment channels. All transactions are processed in Philippine pesos (PHP), so there is no need to worry about currency conversion fees. The full list of currently available deposit options is displayed on the Deposit page once you are logged in to your account. Payment options may be updated from time to time, so we recommend checking the Deposit page directly for the most current information. If your preferred method is not listed, contact our support team and we will do our best to assist you.
Most deposits on tongits plus are credited to your account balance almost instantly, particularly when using e-wallets and real-time bank transfer services that are common in the Philippines. Some payment channels, such as over-the-counter cash deposits, may take slightly longer depending on the processing schedule of the payment provider. If your deposit has not appeared within the expected timeframe, first check that the transaction was completed successfully on your payment provider's end. If the funds have left your account but have not been credited to tongits plus, take a screenshot of your payment confirmation and send it to [email protected] so our team can investigate promptly. We aim to resolve all deposit queries within 24 hours.
Yes, a minimum deposit amount applies on tongits plus to ensure smooth processing across all supported payment channels. The exact minimum varies depending on the payment method you choose, and the current minimums for each option are clearly displayed on the Deposit page. We have kept minimum amounts accessible so that players across the Philippines — regardless of budget — can enjoy the platform without needing to commit a large sum upfront. There is no maximum deposit limit set at the platform level, though individual payment providers may impose their own transaction caps. Always review the deposit details carefully before confirming your transaction.
tongits plus does not charge its own platform fee on standard deposits, meaning the amount you send is the amount credited to your gaming balance. However, some third-party payment providers in the Philippines may apply their own service or convenience fees on the transaction, which are outside of our control. These fees, if any, will typically be shown to you by your payment provider before you confirm the transaction. We recommend reviewing your payment provider's fee schedule if you are unsure. For the most transparent experience, use the payment methods listed on our Deposit page as these have been selected for their reliability and minimal friction for Filipino players.
Games & Betting
From sports betting odds to fish shooting tables and the full game lobby, here are the answers to the questions Filipino players ask most about the games available on tongits plus.
The tongits plus Betting section covers a wide range of sports that are popular among Filipino fans, including basketball, football, boxing, volleyball, and various international leagues and tournaments. Odds are updated in real time so you can place bets on live matches as well as upcoming fixtures. Both local Philippine competitions and major international events are available, giving you plenty of options regardless of the season. Each market displays the current odds clearly so you can make informed decisions before placing your bet. Log in to your account and visit the Betting page to see the full list of available markets at any given time.
Fish shooting games on tongits plus are arcade-style titles where you aim and fire at fish and sea creatures moving across the screen, with each catch earning you a payout based on the fish's value and the bet level you selected. You choose your table and bet size before entering a game, so you can always play at a level that suits your budget. Different fish carry different point values — larger or rarer creatures typically yield higher rewards — and special weapons or power-ups may be available depending on the table. The games are fully optimised for mobile browsers, making them easy to enjoy on a smartphone anywhere in the Philippines. Visit the Fish Game page to learn more and jump straight into a table after logging in.
The Game Lobby is the central hub where all available titles on tongits plus are organised and accessible in one place. You will find games grouped by category — including fish shooting, casino-style table games, and other entertainment formats — so you can browse at your own pace or jump straight to a favourite. The lobby is designed to load quickly on both desktop and mobile browsers, which is especially useful for players in the Philippines who primarily use smartphones. New titles are added to the lobby periodically, so it is worth checking back regularly to see what is new. You need to be logged in to access the full lobby and start playing with your account balance.
Yes, the entire tongits plus platform is fully optimised for mobile browsers on both Android and iOS devices, so you do not need to download a separate app to play. Simply open your preferred mobile browser, navigate to tongitsplus.org, and log in to access all games, betting markets, and account features. The interface adapts automatically to your screen size, keeping navigation clean and buttons easy to tap even on smaller phones. Mobile data connections commonly used across the Philippines are sufficient to run the games smoothly, though a stable Wi-Fi connection will always give you the best experience. All account management features — including deposits and checking your balance — are also fully functional on mobile.
Security & Responsible Gaming
Your account security and wellbeing matter to us. These questions cover how tongits plus protects your information and what tools are available to help you stay in control of your gaming activity.
tongits plus uses industry-standard encryption to protect all data transmitted between your device and our servers, ensuring that your personal details and payment information remain secure at all times. We do not share your personal information with third parties except where required by law or necessary to process your transactions. Our platform undergoes regular security reviews to identify and address potential vulnerabilities before they can affect players. You can read the full details of how we collect, store, and use your data in our Privacy Policy. If you ever suspect that your account has been accessed without your authorisation, change your password immediately and contact our support team at [email protected].
tongits plus is committed to promoting safe and responsible gaming for all players in the Philippines. We provide tools and resources to help you manage your gaming activity, including the ability to set personal limits and take breaks from the platform when needed. If you feel that your gaming habits are becoming difficult to control, we strongly encourage you to reach out to our support team or visit our Responsible Gaming page for guidance and self-help resources. Gaming should always be an enjoyable form of entertainment, not a source of financial stress or personal harm. We take all responsible gaming requests seriously and will act promptly to support any player who reaches out for help.
Accounts on tongits plus may be temporarily locked after several consecutive failed login attempts as an automatic security measure to protect your funds and personal data. If this happens, wait a short period before trying again, or use the password reset option on the Login page to regain access. If your account has been suspended for a reason other than failed login attempts — such as a suspected Terms and Conditions violation — our team will contact you directly with further information. For any account lock that you cannot resolve through the standard login process, email [email protected] with your registered details and a brief description of the issue. Our team is available 24/7 and will respond as quickly as possible.
If you wish to close or deactivate your tongits plus account, please contact our support team directly at [email protected] with your request. Include your registered email address and a brief reason for the closure so we can process it efficiently. Before your account is closed, any remaining balance will need to be handled in accordance with our Terms and Conditions, so please review the Terms and Conditions page for the relevant details. Account closure requests are typically processed within a few business days. If you are considering closing your account due to concerns about your gaming habits, we encourage you to explore the responsible gaming options available to you first — our team can walk you through the alternatives.
Ready to Play?
Now that your questions are answered, there is nothing stopping you from getting started. Registration is free, deposits are in PHP, and the full game lobby — including sports betting and fish shooting games — is waiting for you. Sign up today and experience the platform for yourself.